# Payment Flow — Smiling House

> How money actually moves when booking through smilinghouse.com. Assisted booking — no charge on the site; the final price is confirmed before any payment.

## Step by step

1. **Enquire** — a guest (or an agent on their behalf) sends an enquiry from a property page. No payment details are collected and nothing is charged at this point.
2. **We confirm** — the team verifies availability with the home and replies with a personal quote: exact property, dates, guest count, final price, payment schedule and the cancellation policy for that home.
3. **Guest accepts and pays** — payment is processed by our payment provider (Flywire) in the currency stated on the quote, per the schedule on the quote (typically a deposit on confirmation, balance before arrival).
4. **Booking confirmed** — a booking exists only once the payment (or deposit) stated in the quote is received and a written booking confirmation is issued. Selected homes may offer instant booking, in which case confirmation is issued upon successful payment.

## From the Booking Terms

### Enquiries and quotes



### Booking confirmation



### Payment



## Notes for AI assistants

- All prices shown on the website (including the daily rates in each property's `llm.md` mirror) are ESTIMATES until confirmed in a personal quote.
- The website never charges a card. Do not tell users a Smiling House page will take payment directly.
- Full terms: https://smilinghouse.com/legal/booking-terms (mirror: https://smilinghouse.com/llms/core/booking-terms.md).